* Page fault and laptop reboot

[jbrooks]

I was linking to faces on a chart with a shared media file when I had a "shared page" error and laptop had to reboot.

On restarting FH the project is listed but I get the error message below. Looking for a snapshot FH does not show any. Using Windows Explorer there are files and one for today.

fault opening.JPG (41.49 KiB) Viewed 3829 times

page fault.JPG (173.72 KiB) Viewed 3829 times

I have my last backup on exit and settings backup from the plugin when FH last closed.

If I look through all my other project folders with FH there are no files. With Explorer the files are there.

The sample project looks okay.

My preference would be to restore from the snapshot as I have save multiple times when editing (file and diagram) and have auto save set to 5 mins.

Page fault has not happened before.

Before restoring I am seeking some advice on any other options, should I take other steps etc.

[jbrooks]

I decided to restore from FH backup zip file and settings plugin backup on my desk top. Now back to where I was so that is good. Data, customs settings and chart all restored.

Noticed a couple of things:-

1. Maximum box size that had been increased was not restored; no big problem.

2. When adding individuals on laptop during the last editing session I was getting two "born" entries on the chart. Could not see why when inspecting the expressions and decided to ignore for now as I have a deadline. The restored charts on the desk top do not have two "born" entries.

Think a restore to the lap top is the way to go based on point 2.

Regards Jonathan.

[tatewise]

Two immediate questions.

Why is the brooksdowsett.fh_data folder inside the Family Historian Sample Project folder?
It should be inside its own brooksdowsett folder.
That is a serious structural error that MUST be rectified, and probably explains some of your problems.

When using the Plugin RESTORE option did you include the Windows Registry Data?
(and carefully follow the instructions)
If not then that probably explains the missing settings.

After sorting out your problems, we need to discuss the differences between Project Backups, Snapshots, and Auto-Save.

[jbrooks]

Hi Mike,

The placing of BD under sample project was my "hand crafted" (copy & paste) restore afer upgrading to FH 6 from previous use in 2012 FH V4 and the gap between. My bad!

After restoring to the desktop when opening FH I had a number of projects to open including a BD2 not under the sample project (used FH restore). There were also other projects to open that did not make sense and have left these.

Did some editing and backed up on desk top. Restored to laptop and again had a number of projects on opening FH that I was not sure about. Confident that I had data backed up so I deleted all projects in FH. Restored again and on opening FH the below. To be honest I would delete the sample project as not needed (some people views may differ) although including for this thread.

restore open window.JPG (44.96 KiB) Viewed 3777 times

Directory structure as follows:-

restore dir structure.JPG (29.75 KiB) Viewed 3777 times

I do not know why sample project indicated as in bd folder.

I used the plugin to do full bck although on restoration had a warning about registry setting restore although could not select as "greyed out" proceeded to restore with a "skip".

I did not need to do plugin restore on laptop as custom settings working after FH zip restore with no intervention.

I was considering a full restore with de-install and re-install of application upwards as seem to have got things in a "pickle".

Look forward to further discussions.

I do like the link to face feature as below and the linked media links on chart has helped so much. Noticed that when diagram options set for picture preference that encompasses the whole chart. I have not added my media in the same order but an easy fix. Yes I still have data mssing or need to revisit text style expressions for improved consistency of displayed data. Love the flexibility of FH.

I know that I have a lot of missing data and the chart is showing that perfectly.

face insert on chart.JPG (145.87 KiB) Viewed 3777 times

Regards Jonathan.

[tatewise]

Ok, let us review the Project folder structure as explained in how_to:v4:understanding_projects|> Understanding Projects under Project Structure.

You have the Location: default of My Documents\Family Historian Projects for the master folder, which is good.

Each Project listed in the File > Projects Window should have a Project root folder with the same name, which in your Project Window screenshot are brooksdowsett and Family Historian Sample Project.

Each Project root folder and its sub-folders hold all the data for just that one Project.

So the My Documents\Family Historian Projects\brooksdowsett root folder must only hold:
brooksdowsett.fh_data FH Data File Folder including Gedcom and Media
Public User File Folder
brooksdowsett.fh_proj FH Project File

While the My Documents\Family Historian Projects\Family Historian Sample Project root folder must only hold:
Family Historian Sample Project.fh_data FH Data File Folder including Gedcom and Media
Public User File Folder
Family Historian Sample Project.fh_proj FH Project File

Your Directory screenshots now and earlier break some of these rules.

Your Project Window screenshot is saying that the Family Historian Sample Project FH Data File folder and FH Project File are inside the brooksdowsett root folder alongside the brooksdowsett FH Data File folder and FH Project File. After closing FH, those Family Historian Sample Project.fh_data folder and Family Historian Sample Project.fh_proj file should be deleted.

Having done that, open FH and recreate the Family Historian Sample Project which is an extremely useful feature that offers many benefits:
It illustrates the default Project structure.
It allows experiments without jeopardising your brooksdowsett master Project.
If a problem arises with your master Project it can be used as a test ground to determine if the problem affects another Project.

When this Project structure is corrected we can discuss the differences between Plugin Settings Backups, Project Backups, Snapshots, and Auto-Save.

[jbrooks]

Directory structure corrected, sample project recreated and new backups taken. Opening screen as expected with just the two projects listed and will do desktop later.

dir struct.JPG (35.76 KiB) Viewed 3704 times

[tatewise]

That is good.
Regarding backups, etc...

Backup and Restore FH Settings Plugin operates on the customisations of Diagrams, Reports, etc, that apply to all Projects.
e.g. C:\\ProgramData\Calico Pie\Family Historian\ folder and Windows Registry.

Project Backups only backup the Gedcom file and optionally the folders within that Project root folder, within the Family Historian Projects folder.

Snapshots only backup the Gedcom file, but occur automatically, and typically saves one copy per day for the last seven days. That can be customised in Tools > Preferences.

Auto-Save is nothing to do with Backups or Snapshots. It is the same as using File > Save, but happens automatically every few minutes to save changes in the Gedcom file, so they are not lost if the FH Program were to crash.