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Error when opening program
Posted: 24 Dec 2015 22:34
by sbet
I am using Windows 10, and when I'm trying to open the program I get the error message "Error while unpacking program, code LP6. Please report to author." I tried to reinstall the program, but it didn't solve the issue. I have been using FamilyHistorian for a long time, but this issue came suddenly today.
Re: Error when opening program
Posted: 24 Dec 2015 23:45
by tatewise
I don't recall seeing that error message before.
There are some suggestions that messages similar to that are caused by anti-virus products intefering by mistake.
So try temporarily disabling your anti-virus or excluding the
C:\Program Files (x86)\Family Historian folder.
Otherwise, I suggest you report to the author
Calico Pie via the
Family Historian Support page
http://www.family-historian.co.uk/suppo ... t-overview under
Contact Support.
Re: Error when opening program
Posted: 25 Dec 2015 09:54
by davidm_uk
You're not running Trusteer Rapport (security software provided by some banks) by any chance? This is known to cause problems.