* Error when opening program
Error when opening program
I am using Windows 10, and when I'm trying to open the program I get the error message "Error while unpacking program, code LP6. Please report to author." I tried to reinstall the program, but it didn't solve the issue. I have been using FamilyHistorian for a long time, but this issue came suddenly today.
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tatewise
- Megastar
- Posts: 27082
- Joined: 25 May 2010 11:00
- Family Historian: V7
- Location: Torbay, Devon, UK
- Contact:
Re: Error when opening program
I don't recall seeing that error message before.
There are some suggestions that messages similar to that are caused by anti-virus products intefering by mistake.
So try temporarily disabling your anti-virus or excluding the C:\Program Files (x86)\Family Historian folder.
Otherwise, I suggest you report to the author Calico Pie via the Family Historian Support page http://www.family-historian.co.uk/suppo ... t-overview under Contact Support.
There are some suggestions that messages similar to that are caused by anti-virus products intefering by mistake.
So try temporarily disabling your anti-virus or excluding the C:\Program Files (x86)\Family Historian folder.
Otherwise, I suggest you report to the author Calico Pie via the Family Historian Support page http://www.family-historian.co.uk/suppo ... t-overview under Contact Support.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry
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davidm_uk
- Megastar
- Posts: 740
- Joined: 20 Mar 2004 12:33
- Family Historian: V7
- Location: St Albans, Hertfordshire, UK
Re: Error when opening program
You're not running Trusteer Rapport (security software provided by some banks) by any chance? This is known to cause problems.
David Miller - researching Miller, Hare, Walker, Bright (mostly Herts, Beds, Dorset and London)