* an error occurred during website creation

[ruhane]

What does this message mean? At the moment i cannot create a website from my FH file. What can i do?

[tatewise]

So that we know which version of FH you are using please click User Control Panel centre top above.
Then select Profile > Family Historian and choose your version (I suspect V5), and click Submit button.

1. Have you been able to successfully create websites before with the current settings ?
2. Have any files in the target folder been set with the Read Only attribute ?
3. Can you create a similar website using the Family Historian Sample Project ?
4. Can you create the Reports chosen at Step3 - Choose Report Templates ?
   e.g. Publish > Miscellaneous Reports > Family Group Sheet (for Web, CD or DVD) but using whatever Report Templates you have actually chosen.

[ruhane]

Mike

Have you been able to successfully create websites before with the current settings ? Yes i have. This was on another computer. Since transferring to a new computer this is the first time i have tried to create a website.
I have changed the directory to which the files are saved with no change to the message.

Have any files in the target folder been set with the Read Only attribute ? When i ran the crreate, it deleted all the files and then came up with the message. there are no files in the folder.

Can you create a similar website using the Family Historian Sample Project ? I have tried another project with the same result

Can you create the Reports chosen at Step3 - Choose Report Templates ? When i click option it does not respond. No reports show in the slot.

Keir

[tatewise]

I suspect in moving from PC tom PC those Report Templates do not exist?

Can you see them in Publish > Custom Reports or any other Publish Report option ?

Did you use the Backup and Restore Family Historian Settings Plugin or some other method to copy all your customised Reports, Queries, etc in the C:\ProgramData\Calico Pie\Family Historian\ folders from PC to PC ?

[ruhane]

All the reports appear under publish and their sub menu

[tatewise]

You said

No reports show in the slot.

Do you mean that no Primary/Secondary Report Template Types are listed in the wizard Step 3 ?

Via the Publish menu, can you display the specific Reports chosen as the Primary/Secondary Report Template Types and access their Options ?

PLEASE try to create a similar website using the Family Historian Sample Project NOT one of your Projects.
If this project is not listed in Project Window, then use More Tasks > Samples > Reset Sample Project.

[ruhane]

I have checked the Publish menu and none of the reports will operate - it just says report not found. I have used the plug in when I transferred originally and I have now used the plug in again to transfer the settings to see if this made any difference. The answer is No, it didn't. I am now left with Family Historian not being able to produce reports and not being able to produce a website. Clearly, I need to know where to put the reports and custom reports folders to see if I can rectify the situation. How do I do this?

[Jane]

I suspect you have some sort of permissions issues after copying over the files.

Try reinstalling FH over it's self and see if that fixes the reports.
Alternately
Assuming you have Windows 7 or above take a look in
C:\ProgramData\Calico Pie\Family Historian\Reports\Standard

If there are no report files in there try copying them from (just program files, if you have 32bit windows)
C:\Program Files (x86)\Family Historian\Reports

[tatewise]

Please tell us the Windows OS version ( 8, 7, Vista, XP ).

The Report files must be there in the correct folders otherwise Publish would not list them.
So as Jane says, it is probably some sort of read/write file permissions issue.
Every folder & file within the C:\ProgramData\Calico Pie\Family Historian folder should have access for Everyone:

ProgramDataSecurity.png (27.75 KiB) Viewed 9215 times

What happens with displaying Standard & Custom Diagrams and Standard & Custom Queries ?

Try re-installing FH V5 and then check Reports & Diagrams & Queries before using Backup & Restore Plugin.

Have you been running the Backup & Restore Plugin from the Administrator account you use to install FH V5 or another account?

[ruhane]

I use windows 7, but i have loaded family historian on drive E. Does this cause a problem?

[tatewise]

Do you mean you have INSTALLED FH V5 on drive E:\ somewhere ?
If so can you please specify where exactly.
This is NOT recommended.
Is this how FH V5 was installed on the old PC ?

If the FH V5 installations are not identical on both PC then the Backup & Restore Plugin is NOT guaranteed to work.
See plugins:help:backup_and_restore_family_historian_settings:restore|> Backup and Restore Family Historian Settings > RESTORE.

An absolutely identical Family Historian Version MUST be installed on each PC.

Nevertheless, I believe the ProgramData folder will still be at C:\ProgramData\Calico Pie\Family Historian\.

Or do you mean you have LOADED your Family Historian Projects on drive E:\ somewhere ?
This should have no side effects on the standard FH V5 installation on drive C:\.

See Installation to a disk other than C: (6721) for related dialogue and advice from Nick Walker as well as me.

[ruhane]

As I expected, it seems as a user I cannot achieve what I want, I have to change to accommodate the software. Since the problem of loading software on other drives has been around since I started using computers in 1987 any sane person might have thought that by now the software industry would have recognised this. I will now reload FH on C which takes considerable time as I have to load the original disc and then upgrades. Thank you very much for your help and support

[johnmorrisoniom]

All you need to re-install V5 is your V4 and V5 serial codes. and a straight install of V5

[tatewise]

Yes, check the how_to:reinstall_family_historian|> How to (Re-)install Family Historian and you will find that installing FH V5 is very quick & easy.

As thread Installation to a disk other than C: (6721) explains, installing programs on a non-standard drive does not avoid putting many of its components on the C: drive, in the Windows Registry, ProgramData folder, etc, etc.
It is not clear what you hope to achieve by installing on another drive such as E: ?

FH is no different in this respect than most other software.
Also it is the way it is designed and tested, so any other configuration runs risks.

You can still load all your Family Historian Projects on drive E: