* lost registration key

[jojo]

I recently purchased and installed a boxed/cd copy of Family Historian 5. Last week I bought a new computer and yesterday tried to install said program. I can't as it is asking for my registration key which I cannot find. It is not printed on the CD cover nor on the booklet that came with the program. I must have had it I suppose to register in the first place. Did I put it somewhere safe and now can't remember where, who knows?

My query is, can I get this number from somewhere and if so who?

Desperate now!

Jo

[tatewise]

See the how_to:reinstall_family_historian|> How to (Re-)install Family Historian guide.
In particular checkout the Installation Archive and Licence Problems sections.

Were the details printed on a slip of paper or printed on the outside of the boxed set?

The Registration Key is several groups of 6 alpha-numeric characters such as 0001H2-VKQ2AZ-TP4MC5-V0B59C-PYF6EN-7BUZ0Y.

You could try contacting your supplier, but even they might not be able to help. Sorry!

[jojo]

Thanks for taking the time to help me Mike. It doesn't sound good though, does it? I really can't remember what the registration key came on but it is not in the booklet or printed on the box - how much more sensible would that have been? I am always so careful with anything that may be needed again and only have a few places to file these things. Sod's Law that the one time I need something precious to me and it isn't there! My head hurts with all the searching over and over again! I have email Calico pie to ask them what I should do next.

Your help is much appreciated Mike.

Jo

[Jane]

If you email Calico Pie, make sure you check your spam folder, BT has a habit of eating mails from them and putting them in the spam folder.

It's not practical to print licenses on the Box. What I do with any licenses is to record them in a spreadsheet which I keep carefully backed up.

[xantex]

My registration key came printed on a piece of paper about the size of a postcard with "Don't Lose This Key" printed in large letters at the top and "Family Historian 5" printed in white on a green strip up the left hand side. (sorry - not trying to rub it in - might help you recognise it)

[jojo]

Many thanks Xantex, this will help if I go looking again although it doesn't ring any bells at the moment! I'm going to try to set up my old computer (now in loft of course!) and see if I didn't delete the program before dismantling as I have been told how to get the licence number from properties on that.

Wish me luck.

Jo.