Family Historian User Group

Mike, huge thanks for your help here. I've just re-run the B&R Plug-in and chosen the "Copy All Old Files" option and that has done the trick. I can now see my custom Witness Roles on Standard Fact Types on the new pc. I'd obviously chosen the wrong option before - even though I stopped and thought ...

Hi, I hope you might be able to help. I've just done a FH7 migration from a Windows 10 laptop to a Windows 11 laptop. Both have the latest versions of FH and the Back-up and Restore Plug-in. No glitches - but I might have some lessons for others in a separate post soon, but not for now. Huge thanks ...

Hi everyone, Many thanks for your thoughts, additional information and support through this PDF problem. Today, I upgraded to V7.0.3.0 (again) and verified that all is well with printing (for my requirements at least) :D . I have also thanked CP and asked them to close my original ticket. I can now ...

Thanks for all the comments above indicating that PDF reporting is much improved. For your information, I just received an email from CP with a link to the description of all the updates made in version 7.0.3.0 https://www.family-historian.co.uk/v7-updates (This wasn't on the CP web-site yesterday)....

Hi everyone, this could be big news. CP have told me that they've fixed the PDF printing problem! This is what they just emailed me: "Hello - we have a new Family Historian update for you, 7.0.3.0, which should fix the problems with PDFs you reported: https://www.family-historian.co.uk/lnk/s3.php?s3...

Fyi, I just checked with CP about the status of this PDF printing problem. They said "this is their highest priority fix" but could give no further details about timescales, technical solutions, etc. I'll check again in a month.

Hi, I raised the V7 PDF printing problem in an earlier thread https://www.fhug.org.uk/forum/viewtopic.php?f=32&t=18533&p=106498#p106498 I asked Calico Pie last week what priority the problem had and if they could give an indication of where the resolution was in the 'development cycle' in order to t...

Thanks to everyone who replied. I will certainly look to draft an article and get it added to the Knowledge Base at some point (when I think I've identified most of the wrinkles I'm experiencing). Whilst looking for answers to specific reversion problems very recently I did come across the Backup an...

Hi all, having experienced huge problems trying to print reports in V7, after the upgrade, (see that discussion in another topic https://www.fhug.org.uk/forum/viewtopic.php?f=32&t=18533&hilit=v7+new+versions&start=50 ) I've now reverted to Version 6. I've had a couple of problems with the regression...

Last Friday I asked Calico Pie if there was any progress on this issue and today they said they are investigating it but there is no news to report and that they are very busy with [issues on] the new release. I'll ask again in a couple of weeks. In the meanwhile I've stopped using FH!

Thanks to everyone for sharing their experiences. All sounds familiar and quite dispiriting. I'm awaiting a proper response to my ticket, raised on 28th Dec. (I've only had an acknowledgement stating that CP will investigate). If anyone else gets a substantive reply, please post it here. Thanks.

Yes, I'm saying I don't have a problem. I just printed a 1200 page book to PDF on the old slow low-spec laptop without any problems. Ironically, I never produce PDFs normally... Thanks. Out of interest (not that I'm too technically orientated) what version of Windows is your old laptop running? I'm...

fyi, I've raised a support ticket for my experience. I'll let you know the reply.

I wonder why FH is doing anything except presenting formatted text to the relevant PDF printer -- the PDF printer will be doing all the PDF file access, surely? Laptop, 8Gb memory, old technology disk drive, same 500 page report, no issues. Am I understanding you correctly? Are you saying you don't...

Thanks for all the comments everyone. Amazingly retrograde PDF step in V7. The beauty of spending ages capturing family data and adding enhancing text is to be able to print it and use it to communicate with people, family members or otherwise. So, how do I go about escalating this to Calico Pie? It...

ColeValleyGirl wrote: ↑

28 Dec 2020 10:54

Have you tried disabling smart scrolling?

Took a while to reply because everything just grinds so slowly and the laptop crashes! Thanks for following up.

Could you try disabling smart scrolling on the General tab of the preferences dialogue and report back? Thanks for the suggestion. I've tried this, no good I'm afraid. Perhaps worse than before. I've had to re-start my laptop a couple of times now caused by trying to print to PDF. [It was 'smooth' ...

I have given up trying to use the reporting option in V7, I have kept v6 on an old laptop, or I use Heredis. For me, with V7, I end up with memory errors (I have 16gb on a high spec Intel i7 computer) I have missing photos, blank pages, FH sometimes quits altogether. If it wasn't for the other impr...

Hello, anyone else had a problem printing their books and reports after upgrading to v7? If so, how did you fix it? Problem : I upgraded very recently from v6 to v7 - all went well. I thought I'd check that my (only) Book would print OK. In V6 the book printed to PDF fairly quickly and had a file si...