Search found 238 matches

by SimonOrde
15 May 2009 08:48
Forum: The Lost Posts Archive
Topic: Free Upgrade
Replies: 10
Views: 5108

Free Upgrade

Anyone who bought a download copy of version 3 via our website, since november 26th 2008, was entitled to a free downloadable upgrade to version 4 when available.  I'm sorry for the delay with those upgrades.  The emails (including all instructions you need, a link for the download, and registration...
by SimonOrde
13 May 2009 12:28
Forum: V4 Usage
Topic: To upgrade or not?
Replies: 13
Views: 8575

To upgrade or not?

There do seem to be a lot of misunderstandings about projects, so perhaps this may help: FH has always lets you put your GEDCOM files wherever you want and still does.  The only difference is that if you create a project, it will maintain the GEDCOM file in the folder that is created for that projec...
by SimonOrde
12 May 2009 13:57
Forum: The Lost Posts Archive
Topic: V4 nbsp;- upside down text
Replies: 80
Views: 32313

V4 nbsp;- upside down text

We have now put together a minor upgrade (to 4.0.1) which should fix the problem of the upside down text, but we would like as many people as possible who had that problem to confirm that it does indeed fix the problem, before we make it generally available. If you would like to give it a go, the up...
by SimonOrde
07 May 2009 19:43
Forum: The Lost Posts Archive
Topic: Project folders and media files
Replies: 16
Views: 7643

Project folders and media files

Is your project name a long one? You could try renaming it to make it shorter. Close the current project and right-click on the project you wish to rename and select 'Project Properties'. Then change the name to something short and press OK.
by SimonOrde
07 May 2009 18:59
Forum: The Lost Posts Archive
Topic: Project folders and media files
Replies: 16
Views: 7643

Project folders and media files

There are really 2 issues here, not one:  the first issue is - do you want to use a project folder at all?  The second issue is - if you do, do you want FH to copy any or all of your multimedia files into it?  Sometimes people assume that if you don't plan to keep multimedia files in a project folde...
by SimonOrde
29 Apr 2009 10:02
Forum: The Lost Posts Archive
Topic: Ver.4  Diagrams nbsp;- avoiding page boundaries
Replies: 5
Views: 2260

Ver.4  Diagrams nbsp;- avoiding page boundaries

Thank you for pointing out this issue.  We will investigate it and get back to you on this thread.  But please don't expect a quick response as we are still very busy with other things at the moment. Meanwhile - if you find any more relevant details on this issue, do by all means continue to post th...
by SimonOrde
29 Apr 2009 10:01
Forum: The Lost Posts Archive
Topic: V4 - is it a bug?
Replies: 9
Views: 4654

V4 - is it a bug?

Thank you for pointing out this issue.  We will investigate it and get back to you on this thread.  But please don't expect a quick response as we are still very busy with other things at the moment. Meanwhile - if you find any more relevant details on this issue, do by all means continue to post th...
by SimonOrde
29 Apr 2009 10:01
Forum: The Lost Posts Archive
Topic: OLE object handling
Replies: 5
Views: 3586

OLE object handling

Thank you for pointing out this issue.  We will investigate it and get back to you on this thread.  But please don't expect a quick response as we are still very busy with other things at the moment. Meanwhile - if you find any more relevant details on this issue, do by all means continue to post th...
by SimonOrde
29 Apr 2009 09:59
Forum: The Lost Posts Archive
Topic: v4 - Web Site Exporting Bug
Replies: 23
Views: 10027

v4 - Web Site Exporting Bug

Thank you for pointing this out. We will investigate it and get back to you on this thread. But please don't expect a quick response as we are still very busy with other things at the moment.
by SimonOrde
29 Apr 2009 09:48
Forum: The Lost Posts Archive
Topic: V4 nbsp;- upside down text
Replies: 80
Views: 32313

V4 nbsp;- upside down text

Cathy - thank you very much for your efforts in tracking down this problem.  As I'm sure you appreciate, we are very busy at the moment, but as soon as time permits we will investigate and do whatever we need to do to fix the problem.  Meanwhile, everyone, do please keep posting to this thread, ever...
by SimonOrde
18 Feb 2009 08:21
Forum: V3 Usage
Topic: Issue downloading trial
Replies: 8
Views: 5528

Issue downloading trial

If the subject interests you, try typing 'McAfee false positives' into Google - there's plenty of stuff on it.  The problem is by no means limited to McAfee, of course.
by SimonOrde
18 Feb 2009 08:17
Forum: V3 Usage
Topic: Issue downloading trial
Replies: 8
Views: 5528

Issue downloading trial

This has been reported to us, and we in turn have reported it to McAfee as a false positive.  Unfortunately, although they do not advertise the fact, it is quite common for anti-virus programs to make incorrect reports like this. Hopefully McAfee will fix the problem soon.
by SimonOrde
11 Jan 2009 10:04
Forum: The Lost Posts Archive
Topic: Place for a photo
Replies: 21
Views: 8784

Place for a photo

Ian - I think you must be looking at the spec for DRAFT Release 5.5.1.  In this spec, Multimedia records do have source citations.  However, 5.5.1 was only ever released as a draft - it was never adopted.  The last official release of GEDCOM is version 5.5, and in that version Multimedia records do ...
by SimonOrde
06 Oct 2008 09:11
Forum: V3 Usage
Topic: Double line spacing in source's actual text
Replies: 2
Views: 2329

Double line spacing in source's actual text

Jon

You are quite right.  It is a bug and it will be fixed in the release.  You can work around the problem for now by delaying pasting the Text From Source information until you have opened a separate edit window in Step 6.  If you do that, you won't get the double line spacing.
by SimonOrde
19 Sep 2008 09:18
Forum: The Lost Posts Archive
Topic: Family Historian crashes when adding photographs.
Replies: 7
Views: 3467

Family Historian crashes when adding photographs.

I'm sorry to hear you're having this problem.  Here are some thoughts: >> Things started to go wrong, I think, after I opened a Bitmap Image with Microsoft Paint to add a caption. Documents' dialog box.  If you clicked on Insert > Document and got the same crash when you tried to insert a document, ...
by SimonOrde
17 Sep 2008 11:48
Forum: Closed Wish List Requests
Topic: Parameters to be supported in Query Titles
Replies: 3
Views: 2346

Parameters to be supported in Query Titles

I can't think of an easy solution to this at present. The reason that =Date(['CutOff']) prompts for a separate instance of the parameter 'CutOff' is that the function 'Date' does not take a date as a parameter. It takes up to 3 integers (for year, month, day). Consequently, FH thinks that in this us...
by SimonOrde
08 May 2008 13:52
Forum: V3 Usage
Topic: Problem with queries on name parts
Replies: 4
Views: 3330

Problem with queries on name parts

Jon the reason that your query failed is because Family Historian does not consider a given name to be NULL if there is a Name field, even if it does not contain a given name.  Instead, in this situation, it treats the given name as an 'empty string'.   Your query would have worked if instead of mak...
by SimonOrde
07 May 2008 08:41
Forum: V3 Usage
Topic: Duplicate Parameter request in Query
Replies: 6
Views: 4363

Duplicate Parameter request in Query

The link provided by Jon is very helpful with this one, and goes most of the way to explaining the problem.  The relevant bit is this: >> What should happen is that if you use the same label for data of the same type (e.g. all dates, all numbers, or all text values) you should get one prompt for all...
by SimonOrde
21 Apr 2008 11:57
Forum: V3 Usage
Topic: Edit Text Scheme Error
Replies: 4
Views: 3450

Edit Text Scheme Error

Jon - you should be able to get round this problem immediately by cloning the 'Birth, Marr, Death' text scheme and then making changes to the clone (to clone it, select it and click the 'Clone' button in the Text tab of the Diagram Options dialog). You say you have version 3.1.2.  Did you buy it as ...
by SimonOrde
03 Apr 2008 13:54
Forum: The Lost Posts Archive
Topic: Line Spacing between Sources in Reports
Replies: 6
Views: 3961

Line Spacing between Sources in Reports

I've checked this up and you're quite right - it wasn't fixed. I don't know why not. Sorry about that, and thank you for raising this again. It will be fixed in the next release!
by SimonOrde
02 Apr 2008 15:53
Forum: V3 Usage
Topic: Individual Gender Dropdown Menu
Replies: 12
Views: 5861

Individual Gender Dropdown Menu

Steve - there is no 3.2.  The latest version is 3.1.2.  Is that what you meant? As Jane says, it sounds like a resource error - i.e. your PC is getting over-stretched.  As you have Windows 98, I'm guessing that you don't have a very powerful machine.  How much memory do you have?  I'd recommend not ...
by SimonOrde
07 Jan 2008 13:15
Forum: V3 Usage
Topic: Strange Diagram Spacing
Replies: 10
Views: 6855

Strange Diagram Spacing

Richard - one other thing.  You say that your tried to revert to installation settings without success.  And it is true that your 'More Dimensions' settings are not the default ones.  If you are in Diagram Options, clicking on the Installation Settings button only applies to the tab you are viewing....
by SimonOrde
07 Jan 2008 13:00
Forum: V3 Usage
Topic: Strange Diagram Spacing
Replies: 10
Views: 6855

Strange Diagram Spacing

I think I can see what the problem is.  Looking at Richard's settings in the 'More Dimensions' dialog, he has changed some values to make rows thinner, and bring boxes closer together.  The combined total of the (d), (b) and (e) values give the total gap between any given childbar, and the bottom of...
by SimonOrde
11 Oct 2007 10:45
Forum: The Lost Posts Archive
Topic: Changing birth dates to year only
Replies: 8
Views: 4449

Changing birth dates to year only

If you want to remove all data (except name) for people who are Living, using FH, you would first need to have some way of identifying which people are in fact living. One way would be to set the Living flag for each of these people (perhaps using a query to identify good candidates). You could then...
by SimonOrde
11 Oct 2007 10:33
Forum: The Lost Posts Archive
Topic: Diagram Problems
Replies: 3
Views: 1932

Diagram Problems

Which version of FH are you on? If you have version 3, you can get rid of proxy boxes in the Diagram Options dialog. Presumably you are using an 'All Relatives' diagram. You probably can't get rid of horizontal dotted lines in those, unless you have a very simple tree. You might find that you get re...