Family Historian User Group

Have just carried out a clean install of BT Netprotect and everything seems to be working properly again. Well doen to BT for getting it sorted out reasonably quickly. I am sure the messages from this user group to BT and McAfee were instrumental in getting such a quick response.

Just had a phone call from the BT Broadband help desk. They have passed complaint on to McAfee and as there have been a large number of other compaints re FH stopping working they said they would expect an early resolution. We will see!!!

As Simon has suggested i have emailed both McAfee and BT, although I am not hopeful of a rapid response from either!

I have uninstalled McAfee and installed AVG as an alternative. This seems to have resolved the problem and FH is stable again.

I use McAfee, too.

I have had exactly the same problem which also started today. Like everyone who has reported the same fault it just closed after approx 2 minutes. I run Windows 7 32 bit o/s with McAfee, supplied by by ISP.