Family Historian User Group

I have already submitted a ticket to calico pie about this issue.

Thank you all for your input, It seems that most people adopt very similar methods. I may just review the method I use as I do not like the use of UNKNOWN.

Have a great Christmas if you can, stay safe, eat drink and be merry!

Hi everyone, and seasons greetings to all. Ever since I started researching my family history, over 50 years ago, I was a mere 15 year old lad who was given a huge leather bound family bible by my maternal grandparents. (I still have said bible). I adopted a process of recording unknown people that ...

I have worked in customer service for the best part of 30 years, the last few a marketing assistant at a theme park. I find that the best way to avoid multiple reports of faults and or complaints, is to feedback to the customer, that is something that CP is very poor at. If we knew they were working...

dewilkinson wrote: ↑

23 Dec 2020 12:03

I created a ticket for this on the day FH7 was released, but the more who do so will add to the impetus for Calico Pie to do something. I also had email exchange with them yesterday stressing how important I thought this was.

I get the impression they think it is a Microsoft problem.

"Ignored" is a bit harsh. More likely to have been judged to be insufficient to delay the release of FH7 pending a fix. It may even be unfixable within the chosen FH7 architecture, but only Calico Pie can comment on that. Have you reported it as a bug in the release version? Don't assume they read ...

Eventually I will probably buy a second licence and do away with v6.2 Remember that the standard FH7 licence is for TWO copies, used by the same person but not simultaneously, so you can install a second copy now if you wish. The new registration process in FH7 keeps track of your installations, an...

I do exactly that, I run version 7 as my Main, on my desktop computer, and run v6.27 on an old laptop, I use the plugin by Mike Tate "Export Gedcom File", select destination FH v 6.2 and then use that on my old laptop, I just copy the exported Gedcom and replace the one in my v6.2 project folder.It ...

Hi Mike, yes I know, but I can also add it to a persons note page by adding a shared research note, it depends what I am doing.

I can view it from the notes page of an individual or click on the research note itself and see at a glance, all the people I need to work on.

I do it a different way, I create a research note for a group of people, say for instance I need to find death events for them, I could call it Search for Deaths, then create a table in the research note and drag each individual that I need to look for into one of the table cells, it creates a hyper...

I have been using Family Historian since 29th June 2002 and have happily paid for every paid upgrade since, on version 5, I chose to pay for the full version to simplify the reinstallation process, I don't have the information of cost for those 32 upgrades, most of which were free, but I do not regr...

tatewise wrote: ↑

15 Dec 2020 11:18

FYI: I am being blocked now sometimes!

naughty boy !! I thought I was alone on the naughty step lol

All the same server, all being impacted by the traffic problems... and people who have inadvertently triggered a traffic problem having their IP address temporarily blocked. My Internet hosting provider has similar protective mechanisms, and they can be a right pain to sort out. Not much more to sa...

Or, they are seeing over activity and believe it's linked, but won't know until the plugin is modified? I don't think the problem is limited to the plugin, for me, access to the Family Historian web site is random, same with the plugin store. They have issues with their server randomly blocking cer...

ColeValleyGirl wrote: ↑

15 Dec 2020 10:20

I can't imagine why you think they'd be lying to you ...

Maybe not lying but their response said "Probably" because of over activity, had they checked the logs, they would have known it was, or not, as the case may be.

This morning, if I tick the Captcha, I can access the plugin web site, however, I still get a problem running the check installed plugins against store plugin, it still finds every plugin needs updating, this time I let it try to update, none are updated with a connection error message, the results ...

ColeValleyGirl wrote: ↑

15 Dec 2020 09:05

You have, I assume, consulted CP's server logs before saying this?

I think that's as likely as them having checked the logs before posting a response lol

I have had a reply from CP this morning as below. "This is probably caused by excessive calls to the server in rapid succession, triggering a flood warning on the server. I will request the check for updates plugin is changed to put a delay between each call to the server. Please note repeatedly run...

No problem getting to the store here. Bill I can 30% of tries, but not always, running the plugin to check installed plugins against the store however, always falls over and does not run as it should, it has only been behaving this way since this afternoon, and is same on all 3 of my computers, I a...

Have you manually updated the plugin as per 18280|Check Installed Plugins Against the Store ? I have yes, this has been working fine until this afternoon. Just to clarify, when I run the check installed plugins against store, it reports every one I have as needing an upgrade, but then gives an erro...

I can only suggest reporting it via http://www.calico-pie.com/osticket/open.php if you can get in :?: I have done so, interestingly, I get the same problem running from v6 on a different computer, same results on my mobile phone using a mobile signal, so that suggests to me it is a random problem w...

No, I don't have that problem and I access the Plugin Store repeatedly every day and also use Firefox. Does it happen a lot, or only once so far? Does ReCAPTCHA let you in? It has only started this afternoon, captcha sometimes lets me in but have to do it every time, check plugins against store als...

Anyone else having a problem accessing the plug in store?

I slipped up, my version 6 key was rejected and I carried on and made the purchase without any discount

Oh well, my own fault I suppose!

Hi Lorna,

I still have v6.27 on my "Backup Computer" and I can confirm that it is something new in v7.

I have just tried it on both systems and it only prompts to save on V7.

Dave