Family Historian User Group

Thanks Mike

I have 3 people in my family tree back in the early 1700’s. One is my 6 x gg g’father, the other two are his brothers and both descend down to the parents of a (newly discovered) 5th cousin of mine. I want to connect the three as brothers. I tried to create an (unknown) father and join them all, but...

Thanks very much Mike. I understand now

When entering a Media item and selecting a Keyword, there is a Helper dialog box. Is it possible to delete any of these preset boxes? I have added a number of my own, and the list is rather long. Most of those at the top of the list are the presets that I do not use and would like to delete?

Marvellous - thank you very much indeed

Please can you advise if it is possible to replace a media image with an alternative one. I wish to do this because I scanned in an image some years ago that was of poor quality. I now have a better image and would like to replace it. It has 9 links, so I would like to replace the one in the media f...

Just an update for Mike and anyone following this thread to say that I finally got to the bottom of the problem - it has taken 8 solid days! The problem was Trusteer Rapport - the banking software. I don't know how or why it interfered with FH, but it did and uninstalling it seems to have solved the...

OK thanks Mike. I can't think you enough for all the time consuming support that you have given me. It is very much appreciated. I will contact Calico and see if they can help. I've almost lost the will to live over all this!

I have now and it has not solved anything N.B. I am still in normal mode. It seems to 'hang' and not respond on anything. This last time I was only changing projects and it failed to 'open project' and previous to that it was on looking at a media file

Sadly, that did not solve the problem. In normal mode with Teredo seemingly OK and both Autosave and Internet Data Matching disabled, I clicked around for about 10 minutes, trying to decide something and opening and closing various windows. Then I got 'not responding' again. I'm beginning to feel qu...

Latest info (as I have to go out now for a couple of hours). I had to return to Safe Mode to check settings as FH conked out again in normal mode. I then disabled the Internet Data Matching and Autosave again. I noticed in Device Manager that the Teredo thing had a warning sign up again? Not sure if...

I did tick the 'show older than 5 days' but it only adds one more step and the furthest back is 8am on 21 May ... I have done that one?

I have been a long time on System Restore. At first it only restored to earlier today (before a Windows Update) and did not accept my command to select an earlier date. The second time I restored it, it went back to 21 May which was the earliest I could do, although to be on the safe side I should h...

Apologies. I am very dim and had not realised we had come to the end of a page and have only just seen your last response! Re: the opening screens. When I checked I had no Startup file shown (although I had not removed it). I selected one and all is now well regarding that. My Project Window Locatio...

Here is my former reply recreated. Disabling the Startup items made absolutely no difference. Starting in Safe Mode seemed to work, but in order to recreate what I had recently been doing (cutting and pasting some gmail content into Notes fields) I needed a browser so I enabled Safe Mode with networ...

It looks as if a post I sent about the results of your previous suggestions (about 14:00) is not visible to me - did you get it?
Re. your latest post - yes to both

Mike - you are probably fed up of this never ending query, so I shall quite understand if you want to give up, especially if it may have nothing specific to do with FH? I can't get anywhere with the Guest Account as it is 'not responding' to Personalised Settings' and thus does not create the deskto...

I'm sorry. I am a bit confused about the different accounts, never having ever used them before Whenever I go to User Accounts, it only shows Administrator, but when I go to Manage another Account' it seems to show I have a Guest account which I then select. But when I go back to it later, it seems ...

Yes, I did try the Guest account, but was not clear about the meaning of the results. However, I can now confirm that with a Guest account switched on as well as my regular Administrator account, all the things you suggested work fine. I have also now reinstalled FH, but the problem is still there. ...

Oh dear - that was only temporary. Since then I have disabled Internet Data Matching as that seemed to be a problem, but the problem has persisted again today. I am now thinking of reinstalling FH. Should I uninstal first? I started with V5 and then upgraded to V6 and then updated to latest version ...

Everything got worse and worse and I realised it had to be a problem beyond just FH. So I phoned a friend who talked me through some checks on my laptop and, eventually, we discovered that something called 'Teredo Tunneling Pseudo-Interface' was not working. Uninstalling and allowing it to reinstal ...

Sorry to be a nuisance, but the issue is still not completely resolved. Sometimes it works OK and I have done what you said and ensured the destination folder is on the C: drive. I also always uninstal hardware in the safe and approved manner. However, on the occasions it doesn't work (about 3 times...

I think that may be the answer. I had previously transferred holiday photos onto my laptop via a memory card. I could not follow your advice to 'Add Pictures' as the screen faded away and 'hung' before I could do anything else, but after much fiddling with the memory card and trying to ensure it was...

Thanks Mike. It does happen with e.g. 'Add Pictures' which I have just tried. My FH is now kaput yet again! I have not changed anything else recently and am on an Administrator account. I will switch off for tonight, try again tomorrow and if the problem persists I will uninistal and reinstal. I wil...

I am having real problems trying to upload some media. My OS is Vista. I have been using FH for some time and this is the first time I have had this problem despite having previously uploaded hundreds of media items. When I click on the dropdown to 'insert from file', the screen fades and I get the ...