Family Historian User Group

I think we have come to an end on this one. I have heard nothing back from Tech Support since my last reply. I just have to live with the fact that FH5 crashes on exit.

Thanks anyway.

As you are aware Tech Support are now on the case. However I do have some Samsung software i.e a network Samsung laser printer. I have now removed the Samsung software and printer driver. I have removed my AV. I have uninstalled FH5 and re-installed it by the procedure of: FH3 FH3.1 FH4 FH5 Only FH5...

Does anyone have a problem with FH5 crashing on exit? FH4 was fine. My computer is quite new and a powerful system. Nothing else ever causes any probs. Tech support suggested it was my AV. I removed my AV and the problem still occurs. Here's the error I get: ------------------------- Problem signatu...

OK, point taken I will contact Calico. However I simply paid for the upgrade and admit I did not read anything else (rushing!). So yes, more fool me. But I still think it not altogether reasonable to sell this knowing that it will cost the customer approx. £8 more going this route. I will post back ...

Ok so I trusted Calico Pie Ltd. from whom I purchased the upgrade. If what I was doing was daft, then these people who can do wonderful programming could have picked up I was doing the wrong thing and warned me. How kind and good would that have been?  I have been telling everyone who mentions FTW n...

On 22 March 2012 I purchased an upgrade for V3 to V4 at a cost of £20.88. 5 days later i.e. on the 27 March 2012 FH email me to inform me of V5 of which I had no knowledge at the time of my upgrade purchase. It appears to me that to upgrade V4 to V5 will cost £22.99. This is a total of £43.87 for th...