Family Historian User Group

Rose, Did you get your installation problems fixed. The Calico Pie support passed my problem to their installation developer and I was sent various diagnostic installers to run so that they could narrow down where the freeze occured. Eventually the fault was pinpointed and I was given a special inst...

Simon, That's odd my sent box shows message sent at 10:31 last night. I selected email from the web site so the email address was correct. I've tested that it wasn't a problem with windows 8 and my email by sending a message to someone else which they received. I've re-sent it and sent box timed at ...

Yes I tried all these in safe mode (the firewall and anti virus were off in safe mode).

I have just emailed support.

many thanks for your responses.

Regards
Simon

Sorry yes I did try to 'run as administrator' which failed.

Finally managed to find the convoluted way to get into safe mode on this pc, but the installation froze in the same way. Again had to press the off button to get out again.

Simon

Nick,

I am installing as Administrator, I have just tried with anti virus and firewall off, but no difference. Any character in the key field and the buttons freeze and hang up the computer.

Simon

Hi, My PC has recently failed on which I had FH V5 running under Windows XP. I am now in possession of a PC running windows 8, and am unable to install FH. I am attempting to install V4 to V5 upgrade and have both the keys for V4 and V5. When I run the installation program I get as far as entering t...